Hello,
We want to create some action rules to always send a ticket update message to the end users (otherwise when a tech forgets to click save and mail) it isn't being send.
The action rules are excellent to trigger this when changing status or tech ...
But when we add an action (in action rules) send e-mail and add the tag <client email> to the recipients field it doesn'"t send the mail. When we fill in a fix email adress the rule works just fine.
See screenshot.
So we're stuck but realy need to implement these features as a quality audit request it.
Now it seems this isn't yet implemented and is a feature request.
Seems very strange but here the feature request.
Regards,
Didier Boydens
ICT Manager
City of Veurne
Belgium
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