Currently experiencing an issue with Client searches on the 12.7 interface. When users search for older tickets they have entered, the only searches they can run is Subject line, ID (ticket number) , and updated.
Would greatly appreciate the ability to do a search for keywords in the details section as that would contain more keywords other then the subject line. For example, we may have a ticket in for computer broken, but use the details section to explain more indepth content such as what happened, what broke off, other names involved, ect. .
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