When creating checklist templates after inputting the Checklist Name and adding a new item there is the Automatically Assign to Request Type drop down to choose a request type but we have request types with the same name but different parents it is not possible to tell which parent this request belongs to. Example let's say we have two request types Network A and Network B and both have a VoIP sub-type, when a client logs in to submit a ticket they will first see the drop down that contains Network A and Network B when they choose either one they get a new drop down and it contains VoIP. When they submit the ticket the technician can see they choose Network A then VoIP, but trying to create a checklist template we cannot tell which VoIP it is Network A or Network B which lets say we want a checklist for SIP phones on Network A but a checklist for SCCP phones on Network B.
Request that under the checklist template it shows the parent-child relationship of request types.
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