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Canned Tech Notes / Standard Reply

It would be great to see an option where standard replies can be chosen from a drop down list by techs. These standard replies would be similar to what a bulk action item does except it would be much more visible. And instead of saving the tech note in the ticket, the tech will have the option to edit the text before saving the ticket. These standard replies would be in a visible location within the Tech Note section and could be created by techs individually or made universal by Admins. Years ago I used BMC Service Desk Express and it had this functionality.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=672&page=1#Item_0

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  • I can't begin to explain how much I miss feature from ZenDesk. I've been finding myself going through older tickets to just copy and paste the comment that I need to make. Or if it's short enough I'll just re-type it (not exactly, but I try to get it as close). This is so inconvenient and illogical. I'm surprised this feature request does not have a lot more votes.

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  • I can't begin to explain how much I miss feature from ZenDesk. I've been finding myself going through older tickets to just copy and paste the comment that I need to make. Or if it's short enough I'll just re-type it (not exactly, but I try to get it as close). This is so inconvenient and illogical. I'm surprised this feature request does not have a lot more votes.

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