Currently tickets can be assigned to a tech group and myself (or auto-assigned if that is set for the tech group). If you want to assign ticket to a second person, the ticket needs to be saved before it can be assigned to another tech. I propose that a third option become available; next to Tech Group, Myself, there should be a Tech List drop down.
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1252&page=1#Item_6
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1070&page=1#Item_4
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=829&page=1#Item_6
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