Hello Team,
Can we please come up with the Archive Tickets feature in WHD, as when the Techs gets the Ticket in his Tech Group he then takes the ownership of that ticket.
Once he finishes the work on that ticket, it gets resolved and we have set an auto closure after 4 days from his Resolve to Close.
All the Tickets that the tech has worked so far stays in his own My Ticket bin, which always looks like there are many tickets in his queue untill he sorts the status.
Will be helpful to everyone.
Regards,
Salim Shaikh
TEAM INDIA
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