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Allow action to correct client on tickets forwarded by Technician

Allow action to correct client on tickets forwarded by Technician

Many times I get email sent directly to me as a help desk tech.  While I can respond and ask that a ticket get created, that is not always the best plan.  Would it be possible to allow me to forward the received email into WHD and have an action run based on the ticket type, sender and body to update the client to the original sender (listed in the body of the ticket as FromSmiley Happy?  This would be extremely useful

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3 Comments
dleth
Level 8

I just added this same request yesterday! http://thwack.solarwinds.com/ideas/3432

twgraham
Level 9

@dleth: You can forward the email that was sent to you to the Helpdesk email address. Then hop on the web portal and manually change the client to be the original sender.

li-migration Community Manager
Community Manager
Status changed to: Open for Voting