Allow action to correct client on tickets forwarded by Technician

Many times I get email sent directly to me as a help desk tech.  While I can respond and ask that a ticket get created, that is not always the best plan.  Would it be possible to allow me to forward the received email into WHD and have an action run based on the ticket type, sender and body to update the client to the original sender (listed in the body of the ticket as From:)?  This would be extremely useful