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Administrator account that does not use up a tech license

Administrator account that does not use up a tech license

Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech license is not an option.

Would be a good feature to have the administrator account not included as a tech license and used solely to administer web help desk.

Most software packages I have used always include an administrator account built in.

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11 Comments

What we did was make the tech account of the person who would act as administrator an administrator. Then we disabled the tech account for the built-in admin and freed up that license.

Level 17

We did something similar and just used that built in admin as a tech account.

Level 9

A free "view-only" user who can run reports and search tickets, but not update them would be nice as well.

Level 10

Isn't that no different than a client admin?

Level 9

Yes, there is a difference. Client admin can't do advanced ticket searches or build reports.

Level 10

Oh OK I get it now.  A have your cake and eat it situation.

Level 15

Good feature.

Level 10

Good idea to separate tech user with that of Admin users making room for developer to be added a admin instead of tech.

We have 3 license lying with developers instead of tech where they only develop

Add & Modify

     Company's, Locations, user/client, approval process, action rules, new asset info, new request types, create custom fields and so on.....  

Level 8

I spent a couple hours on the phone trying to get at this very point.  A local admin account is absolutely needed and it shouldn't require a tech license to activate.

All of our tech accounts are tied to Active Directory accounts, so if AD is down (god forbid!) or the bits aren't flowing in order to authenticate, no one can login to WHD!

Having a local super admin account as a backup in order to make changes, or allow someone to temporarily make Tech LDAP accounts to  WHD accounts with local passwords, is essential for us.  And frankly, just seems like a smart thing to have.

Level 14