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Level 7

how do I edit "<login_url>" or other 'wildcard' in the email templates

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In email templates - how do I edit the <login_url>.  Currently it points to my server name - which is not accessible 'outside the network'.  I would like to have the link be an operational link {support.servername.com}. 

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Level 12

Go to "Setup, general, options" and change the server DNS name as this determines all links back to Web Help Desk

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Level 12

Go to "Setup, general, options" and change the server DNS name as this determines all links back to Web Help Desk

View solution in original post