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Level 7

for some techs: Could not create transport for E-Mail messages: 421 4.3.2 Service not active

Hi

Since yesterday one of our techs ( as customer oder tech - role ) sometimes get following error-message, when he tries to send a notification-Mail by clicking the send-Button ( create new ticket ).

 

Also he get sometimes no notification-Mail when e ticket escalates to him ( same error-message ).

 

For the other 40 techs it works fine.

 

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