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Level 11

With action rules, can we have incidents close when a problem ticket is closed?

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Let's say I opened a ticket on the printer jamming, and 10 people also report the issue via WHD. I mark the ticket I made as a problem, and link the 10 users tickets to the problem. Is there a way, when the jam clears for me to automatically close those tickets and send an email to the user when I close the source problem ticket?

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Level 12

If you just close the problem it should do that automatically without the use of an action rule

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Level 12

If you just close the problem it should do that automatically without the use of an action rule

View solution in original post

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Level 11

Huh, would you look at that! *duh*

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Level 12

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