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garciann
Level 10

Will Deleting Tech Accounts also delete tickets?

We have a bunch of inactive tech accounts in WHD that we'd like to delete to clean up our tech database, but if we delete those inactive accounts, will it delete all the tickets associated with those techs, whether it was the assigned tech, copied tech on an email, or the inactive was involved with the ticket history in one way or another?  Thanks.

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comtcjm
Level 12

Re: Will Deleting Tech Accounts also delete tickets?

No tickets are not deleted when you delete a tech. Their tech name will be greyed out with [D] after their name, but the ticket will be intact.