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Level 7

Web Help Desk SSO/Pass Through

Does Web Help Desk allow for pass through authentication?   My customer does not want to be prompted for a username and password, they want the help desk software to connect through LDAP, identify the user logged in, and log them in without being prompted to enter their password....

Thanks in advance.

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2 Replies
Level 11

Re: Web Help Desk SSO/Pass Through

There is a way, but I don't remember it ever really working well.

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Level 8

Re: Web Help Desk SSO/Pass Through

Configuring Authentication

I've got this in place with ADFS on a server 2012 box and it works perfect.

Depending on your environment you may need to make some tweaks to ADFS, and if you're using browsers other than IE you WILL need to make some adjustments to the browser itself.

Firefox - Integrated Authentication | MDN

Chrome -