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Level 21

Web Help Desk Hide Tabs in Client View

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Is there a way to hide tabs in the client view for Web Help Desk?

Specifically I would like to hide the Messages and Profile tabs as I don't want clients accessing them.

Thanks in advance for any responses!

1 Solution
Level 21

I have confirmed with SolarWinds support that this is not currently possible.

I have submitted a Feature Request HERE for this functionality.

View solution in original post

4 Replies
Level 21

I have confirmed with SolarWinds support that this is not currently possible.

I have submitted a Feature Request HERE for this functionality.

View solution in original post

This can be done if you guys are using custom CSS for your "look and feel"

I added this into ours to test this and it worked.

#profileButton{
    visibility: hidden;
}
#messagesButton{
    visibility: hidden;
}

Good idea. I just up-voted this one.

In your notes, you said, "... if I am sync'ing in client information from Active Directory then I don't want them going to edit their Profile only to have it reset back when WHD sync's to Active Directory."

You can at least restrict profile changes under Setup > Clients > Options > Client Permissions

Thanks for pointing this out, I had not noticed that option!

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