My company is currently using Web Help desk Version 9.2.3.9 Lite to manage it's IT Support tickets, and my department utilse the application through a specific Tech group to manage inbound/outbound calls and enquiries for our field staff.
I am currently undertaking a review of our processes and systems, and staff in my phone support team have complained of a lack of training in the fuctionality of Web Help Desk (they're not techies!)
Would anyone know if there are any manuals available for our version (Version 9.2.3.9 Lite), and if there would be any specific benefits in our business upgrading to a more recent version?