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Web Help Desk (WHD)

Forum WHD needs better reporting

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WHD needs better reporting

scoleman over 8 years ago

Would like WHD to get some better/more comprehensive reporting:

- Give option of showing open ticket times with days reported- not just hours/minutes

- Improve the layout of reports. Seems the formatting is all over the place.

0 mhinton over 8 years ago

Agree
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0 kjette over 8 years ago

It would also be nice to have a client ticketing system that actually reported on Client activity such as top submitters for a specific period of time.
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0 eber123 over 8 years ago in reply to kjette

Yes, I agree to that, but not only for an end user but for departments, places etc.
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