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Web Help Desk (WHD)

Forum WHD Reporting question - tickets open longer than X days

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WHD Reporting question - tickets open longer than X days

LA_JHF over 3 years ago

Hello,

I am not good at building reports so I was hoping someone could help me figure out some reports

I am looking to make a report to show me how many tickets [group] and then [technician] has that are opened longer than X days.

Right now my report is set up with:

Table Only
Row Category: Status
Column Category: Priority
Repetition: Blank
Table Data: Open Time is checked
Show filters: Checked
- Filter Attribute: Status
- Filter Type: Inclusive checked
- Values: Open, Pending, Pending Approval
Time Range: Specific
Data Attribute: Date worked on..?

However all this does not show me how many tickets are left open longer than, say, 2 weeks. Ideas?

Thanks in advance!

0 jstinson1 over 3 years ago

Hello
I did not see Tickets as one of your checked Table Data fields, You will want to check that box, or it will only show the open time you selected, not the number of tickets. Of course, if you click on the Open time listed, it will open another window with the list of tickets, but if you want a count of tickets as well in the report, include that option.
Also, try choosing Date opened as your Date Attribute for the time range, that should be more accurate. It would include tickets even if techs did not create notes.
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