My former helpdesk system offered survey responses that used numbers as answers that we could then cull an average for each question.
For example, an answer to the question " How satisfied were you with the amount of time it took to address your issue?"
We had answers that ranged from Very Satisfied to Very Dissatisfied.
Very Satisfied had a value of 5 and Very Dissatisfied had a value of 1.
We were then able to average the scores and see that we had a timeliness score of 4.87 for example.
How can I recreate this in WHD?
The survey piece in this software is very basic and I don't believe that there is any way to achieve what you sre looking for. You can look for feature requests here: Web Help Desk Feature Requests as far as I can tell there are a few for the survey function but nothing like what you describe you may want to create one.
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