Hi all,
My former helpdesk system offered survey responses that used numbers as answers that we could then cull an average for each question.
For example, an answer to the question " How satisfied were you with the amount of time it took to address your issue?"
We had answers that ranged from Very Satisfied to Very Dissatisfied.
Very Satisfied had a value of 5 and Very Dissatisfied had a value of 1.
We were then able to average the scores and see that we had a timeliness score of 4.87 for example.
How can I recreate this in WHD?
Thank you.
Doug Niman
Aiphone Corporation
Redmond, WA
