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Level 9

WHD : Error Message - "Unable to establish connection within 30 secondes"

Hello everybody,

The web help desk is running fine, but randomly, I got this error message from WHD :

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Could you help me on this case please ? Do you have any idea in order to avoid this error message....

Looking forward to hearing you.

Best Regards.

Gianni

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2 Replies
Level 10

what's your connection timeout set to? That's primarily the cause of the message.

Play around with increasing that and see if that message still comes up.

It's located in email>options.

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Hello,

Thank you for responding. At this moment, it is 30 seconds, I will increase it to 60 seconds and I will see.

Thanks !

Gianni

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