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Level 1

Un Merge tickets

Is there a way to un-merge a ticket from a group of merged tickets?

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Level 12

I believe this is only possible with a direct SQL update query on the backend database.

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How you you have migrate configured? e.g.  Delete ticket or cancelled?

Found in Setup > Tickets > Status Types - Options 'Tab'

percyplant_0-1595867235273.png

 

If you don't delete the old tickets via a merge they will still be on the system, if not then you have to go into the DB and change the deleted ticket back attribute to 0

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