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Ticket History

In situations where the ticket history is cut off, is there anywhere to view full history of that event?

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2 Replies
Level 11

Re: Ticket History

You could try checking the database directly for more info. I believe that info is pulled from the history_entry table and should be in the entry_text column.  It might still show an abbreviated entry if the actions take would create a long enough entry that surpasses the table data type properties.

-j_a_catlin

Loop1 Systems: SolarWinds Training and Professional Services

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Level 12

Re: Ticket History

I would request a feature with SW to add a onmouse over with the text to show a hover box when you move your mouse over the text to reveal the whole history entry text

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