Does anyone know of a way to setup an email notification to a tech when the ticket has been assigned to them rather than only notification of ticket request?
Example.
Bob puts in a ticket, by default it is assigned to ITtech1, the ticket pertains to a different tech, so it is then assigned to ELECtech1. How can I set it up so when assignment is changed, the newly assigned tech gets an email notifying of a newly assigned ticket?
