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Web Help Desk (WHD)

Forum Starting Over

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Starting Over

gie over 4 years ago

After many false starts I am ready to get WHD up and running in my company. I would like to delete all of the previous test tickets and reset the ticket numbering system, but I can't find a way to easily do this. Can anybody help me out? TIA

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fluffy_midnight over 4 years ago +1

Hi gie , You would do one of the following: Delete the current database and start the help desk from scratch Clear all data within the primary Job_Ticket table located in the database The first is a long…

0 fluffy_midnight over 4 years ago
Hi gie,
You would do one of the following:
Delete the current database and start the help desk from scratch
Clear all data within the primary Job_Ticket table located in the database
The first is a long winded process that requires setting up most features that you've configured again.
The second is short and sweet, however requires a little database experience to accomplish.
-Midnight
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0 gie over 4 years ago in reply to fluffy_midnight

Thank you!
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0 typhoon87 over 4 years ago in reply to gie

Here is the official KB to delete all tickets and reset numbering.
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