Good morning fellow IT workers!
I have a question, so people have been using the email feature to submit a ticket via email.
Issue: Someone used the email to submit tickets as there Apple ID. Now we're getting emails from apple news and the app store. Is there anyway we can block them? We don't where it's coming from unfortunately.
In settings->email->options add something in the ignored senders section or try to identify something that happens in the email either in the subjects or body that can be filtered which you don't think would appear in a normal ticket. You could also consider any of the other filter options they have there. Other option, and I don't know if you would have any luck with it, but reach out to apple support and explain what happened to try to get the email address dropped from the mailing list.
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