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Level 8

Sending e-mails to a CAB

I would like to be able to send more than one e-mail notification to a CAB after a ticket has been created in which they have been assigned to approve or deny. Is there a easy way to do this that I am overlooking?

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Level 13

The "E-Mail Reminder Interval" setting on the "Approval Basics" tab of the approval process should be what you're looking for (i think!)

whd - email reminder.png

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I believe that the E-mail reminder Interval if for the client and tech. But I will test it out and see if that is what I am looking for. Thanks for the help Kellytice.

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