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Web Help Desk (WHD)

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Secure Connection Failed

FormerMember over 8 years ago

Updated Firefox this morning and after could no longer connect to Web Help Desk.

Error:

An error occurred during a connection to XXXXX. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem.

Anybody else have this issue and how do I fix it?

Brian

0 t0ta11ed74 over 8 years ago

I've run into this as well, and the settings outlined here should fix it; Logjam: PFS Deployment Guide , but every time I restart WHD, the ciphers section of the Tomcat server.xml file keeps getting changed back. Currently can't use WHD with FireFox now and I'm positive other browsers will be implementing the same thing. Need the appropriate fix for this ASAP.
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0 t0ta11ed74 over 8 years ago in reply to t0ta11ed74

I now have a support case opened for this as well and will post any info as I get it here.
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0 t0ta11ed74 over 8 years ago

Ok, here's the fix; WebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key . Turns out there is a template file, which is why my changes were overwritten. I've successfully connected via FF now.
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