Is there a way to search for tickets that were last updated by a client?
I have attempted to use the "Updated by" query type, but I can't set the "Client" name to "", or "*" or anything else I can think of that might represent anyone in the clients list.
I can also not see a way to do an "Updated by" query that is NOT "Tech".
Any thoughts how I can get a search query to show me all tickets that were updated by someone other than a Tech?
Thanks for your assistance.