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Forum Reset change approval process for a ticket

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Reset change approval process for a ticket

rickstevens over 4 years ago

Is there any way to effectively restart the change approval process for a ticket? I have a change request that was refused in error, and I would like to remove the approvals/refusals and start the process again.

Do I need close this ticket and relog it, or is there a flag I can reset somewhere?

many thanks

Rick

0 typhoon87 over 4 years ago

There is no way to do this via the UI short of resubmitting a new ticket.
You can probably clear it via a SQL script from the DB but you would probably want to contact support.
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