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Level 9


Is there a way to create a report on request types that were changed by tech after a user submitted the ticket?

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Level 9

No that is recorded in the ticket history and unfortunately the reporting does not let you report on the ticket history.  You could create a advanced search that looks for request type changed in the ticket history, that would give you a list of all tickets that had a request type changed.  Only techs can change the request type clients cannot.  You could even save the query to be used anytime.


Level 9

Thank You!!. Appreciate the help.

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