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Web Help Desk (WHD)

Forum Prevent tech from reassigning ticket

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Prevent tech from reassigning ticket

beetlejooce over 4 years ago

How can I prevent a tech from reassigning a ticket to themselves? For example, a tech can search for a ticket and reassign it to themselves, no matter the tech group or request type.

0 justin.gray over 4 years ago

Your only options are going to be under Setup > Techs > Tech Permissions:
‘Allow re-assignment’ and ‘New Ticket Assignment Override’
That should limit as much as possible.
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0 beetlejooce over 4 years ago in reply to justin.gray

That is the current permission settings. A tech can still change ticket assignment by searching for a ticket and selecting a tech from the dropdown.
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0 percyplant over 4 years ago in reply to beetlejooce

you need to tick "Limit to Assigned Tech Groups" and ensure your techs are not in the other tech groups
Chris
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