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Level 13

Orion Alerts to Web Helpdesk

Our Web Helpdesk is setup to receive alerts from Orion, and open a ticket for any that are critical.

When we get the ticket on our iphones the details shown are to little to be helpful (see screenshot below) do I have something setup wrong?

photo.PNG

Details when the ticket is open in browser:

2-10-2014 8-29-11 AM.png

Is it possible to have some of this info put into the notes field so it can be viewed from a mobile device?

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Level 11

Re: Orion Alerts to Web Helpdesk

If this is not something that cannot or has not been done, please suggest it as a feature request:

Web Help Desk Feature Requests

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