Okta as authentication SAML 2.0

We have it working in our preview environment with WHD 12.7.1 - Build #12.7.1.538.

In Okta:

1. Create new app, SAML 2.0
2. Enter name, and upload icon
3. Enter SSO URL: <domain>/helpdesk/WebObjects/HelpDesk.woa
4. Enter SP Entity ID: <domain>/helpdesk/WebObjects/HelpDesk.woa
5. Name ID Format: EmailAddress
6. Application username: AD SAM account name
7. Attribute statements:
   1. Name: SAM-Account-Name        Format: Unspecified       Value: user.login
8. Save

In WebHelpDesk:

1. Settings
2. Authentication: Choose SAML 2.0
3. Sign-in page URL: <from Okta setup>: https://<domain>.okta.com/app/.......
4. Upload okta.cert
5. Restart WHD

Hi,

The settings look good.

My only comment would be to add the SSO URL and SP Entity ID in OKTA without the capital "D":

1. SSO URL: <domain>/helpdesk/WebObjects/Helpdesk.woa
2. SP Entity ID: <domain>/helpdesk/WebObjects/Helpdesk.woa

This is because the URLs in WebHelpdesk are case sensive, so changing the capitalization will cause errors.

I hope this helps!