Is there a tag for notes in a ticket? We use WHD for HR and the tickets are gradually completed. When something is updated by HR or IT I need for
the updated information to go to different others. My action rule is set up for me to get an email when an addition/change is added to an HR ticket.
I can add emails in the Rule, but without Notes it wouldn't matter. A manual process is what I am trying to stay away from, which would be fine but when I am out
my backup would have to remember to manually email. Suggestions please. Thanks, VH
