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Level 13

Not Authorized to Approve Change Advisory

Does a person have to be a Tech in order to be part of a Change Advisory Board (CAB)? I've got a person who is a second-level approver for Change Advisories. He is getting an error when clicking the approval link. The the error says he is not authorized to submit approval emails.

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Level 14

A person does not have to be a tech to be in a CAB. Can you please elaborate on what you mean by a second level approver? Do you mean they are the second cab in a mufti stage approval process?

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Yes, they are the second approver in the approval process.

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If this user logs into the website as opposed to the direct link in the email and clicks the approval tab do they see their approvals?

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