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NOT able to find where Web Helpdesk's functionality for TLS for Inbound Mail Accounts

kmurrayjcc over 9 years ago

We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email system is via Office 365 where TLS is required for authentication into their systems. While setting WHD up I am unable to find where the Inbound Mail Account settings for authentication via TLS which I which is used in the Outgoing Mail Accounts area. Without that I have no chance of being able to use this software.

Is there some sort of setting elsewhere in the program that I need to enable/change or that I'm missing to have this functionality? Thank you!

Message was edited by: Kenneth Murray

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0 timmeers over 9 years ago

Did you ever get a response from this? Or log a ticket? I'll be needing to connect to Office 365 as well, soon, and possibly be facing this same issue.
Tim
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0 peter.kruty over 9 years ago in reply to timmeers

Maybe I'm wrong, but in General TLS should not be the only way to connect to Office 365 as many users are using it not and WHD does not support TLS. However it is something we would like to introduce in future releases.
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0 timmeers over 9 years ago

I'm (now) able to use WHD with multiple accounts with Office 365. I ended up needing to update my CA to make it happen. You may need to do the same. Just log a ticket with them and they will be able to help.
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0 conners over 8 years ago in reply to timmeers

Ticking the SSL checkbox enables TLS comms for incoming and outgoing email
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0 henazo over 8 years ago in reply to conners

|Ticking the SSL checkbox enables TLS comms for incoming and outgoing email
How exactly? WHD is not a mail exchanger for one thing and while related the current protocols are not interchangeable.
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0 conners over 8 years ago in reply to henazo

The SSL option is a bit of a misnomer, it is to enable TLS on the connection to the mail server (required on Exchange 2007 upwards and including office 365)
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0 cp_orion over 5 years ago in reply to conners

This one comment was a life saver. Just migrated our environment to O365 and spent hours during maintenance window graveyard shift digging trying to find how to get SMTP to work. come to find out the "SSL" checkbox does not actually mean SSL and indeed enables TLS. Checked that and saved setting - all email working as it should now. Huge thanks!
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