I'm using the API to create new tickets. I have EmailClient=false and EmailTech=false. For these tickets, I am both the client and the tech.
I have the Tech Group configured so that it does not force email and there are no Default Selected E-Mail Recipients.
The ticket history does not provide any information to indicate why it is sending me two notification emails, only that both are "New-Ticket E-Mail sent to ....". It is sending both at the same time.
Anyone else encounter this at all? Any thoughts?
TIA