LDAP and Client Name Changes

Hi

From experience, the LDAP sync will handle some field changes just fine but for name or email addresses changes I have found it easiest to actually go in and edit the Client record directly in WHD to reflect your AD changes before the next LDAP sync runs. That way your Client will retain the ticket history & assigned assets etc.

Also- you can set LDAP to sync using either User name or email address (under LDAP Connections> Connection Basics> Advanced> Bulk Synchronisation if you are editing an existing connection), so that might work for you depending on whether the username and email address are both changing in your instance?

Thanks