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Level 9

Issues accessing FAQs as a tech

Good Morning,

I'm not sure if i'm doing something wrong, but, users that I have in the system that are marked as tech (not Admin) cannot access or see the FAQs where clients and Admins can see them, can someone let me know if I have missed a setting somewhere that allows Tech users the ability to see the FAQs, NOTE: we are running version 12.3.0 of WHD

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5 Replies
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Level 10

Re: Issues accessing FAQs as a tech

are your techs trying to view them via the tech page or user/client page, or both?

Techs should be able to see all FAQ's in their page, your just have to search for them.

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Level 12

Re: Issues accessing FAQs as a tech

Tech should see FAQ's, restrictions are only the Edit functionality. Are these new FAQ's or existing or both?

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Level 9

Re: Issues accessing FAQs as a tech

the FAQs are existing in the system and the audience has been set to all, but when they go to the FAQ tab and hit search all they get is a blank page, if I change their permissions to Admin they can then see everything in the FAQs

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Level 10

Re: Issues accessing FAQs as a tech

This sounds familiar.  Make sure they are approved faqs or change this parameter of the search:

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Highlighted
Level 10

Re: Issues accessing FAQs as a tech

Sorry @, I forgot the image.

6-11-2015 3-05-27 PM.png

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