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Forum Is it possible to include <> tags via action rules?

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Is it possible to include <> tags via action rules?

sreed1 over 9 years ago

I am looking to pull out some custom data from form submitted tickets for easy visibility in our queues. Is there any way to automatically add <custom_#> into a tech note using action rules?

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conners over 9 years ago +1

Those variables are only used in email tempates

0 conners over 9 years ago

Those variables are only used in email tempates
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0 apap over 9 years ago

If you have set your WHD up so that it can email itself you could add a note via an email in an automatic action.
Just use a subject of Ticket <ticket_id> and you can use the <tags> in the email.
This does open the possibility of infinite email loops.
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