We are looking to use WHD to process emails from multiple inbound email aliases (versus accounts) and assign those differnent types (which assign to different tech groups, locations, etc). For example:
australia@mycompany.com -> Type: Email Request (Australia) -> Tech Group (Field Techs)
support@mycompany.com -> Type: Email Request (General) -> Tech Group (Support)
from what I can see so far WHD doesn't process the "To" address, only the actual account it's logging into. This means fro each different group I would need to have a separate email account instead of simply using a to alias.
Or is there a better way to save on the email account administration.
Thanks!