I have made my service catalogue something like this below.
Incident>Access Control>Biometric Issues
Incident>Access Control>Card Reader Issues
Incident>Access Control>Face Recognition Issues.
While reporting for status for each Request type. It is giving me till the sub-type request type.
I need only the report for Parent category.
Meaning, if I run report. I should only get ACCESS Control and number of tickets under it.
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