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Level 9

I need to Pull report only with the Parent Category

Hi All,


I have made my service catalogue something like this below.

Incident>Access Control>Biometric Issues

Incident>Access Control>Card Reader Issues

Incident>Access Control>Face Recognition Issues. 

While reporting for status for each Request type. It is giving me till the sub-type request type. 

I need only the report for Parent category. 

Meaning, if I run report. I should only get ACCESS Control and number of tickets under it. 





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Level 16

Have a you tried putting a filter and just selecting the parent category.



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