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Web Help Desk (WHD)

Forum How to resize the Request Detail column (lines) in Ticket list view

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How to resize the Request Detail column (lines) in Ticket list view

stoopid_it over 7 years ago

At some point, I must have changed a setting, and now our Request Detail field grows and pushes other lines off the screen- how can I force it to only show 1 or 2 lines?

0 bvondeylen over 7 years ago

In the list view, at the upper right, click the Pencil icon (to the right of Column Set) and in the dialog box that displays, there is a checkbox near the top that says "Display Full text in Requests and Notes". Make sure that box is unchecked.
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0 stoopid_it over 7 years ago in reply to bvondeylen

Thank you so much!
David Hunter | IT Manager | stoopid buddy stoodios | Burbank, CA | o: 818-333-8600 m: 818-571-1798
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