We're faced with a unique situation where we're required to implement following approval process.
HelpDesk User Raises a Request and Provides All Necessary Information >>>> as First Step Sales Team (which is a 2 member CAB) needs to approve this request as valid before it can be sent for further approval steps before assigning to a Tech Group for execution.
Our Sales Team CAB needs 1 of the 2 person to approve for the process to go ahead and that part works fine.
However when there's a problem with the request / its not valid, one of them Denies the request and the ticket remains in 'Pending for Approval' state, rather than getting marked as 'Denied' and closing the ticket.