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Forum Hide Devices Option from the email

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This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

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Hide Devices Option from the email

mm.yu over 4 years ago

Hi All,

Anyone able to advice on below:

I've configured Client Email layout as below :

Full Ticket Email

Style is Detailed

Clients : Ticket Info 1

Notes 2

recipients Hide

Client Info Hide

when the email is generated, i found out the devices info is attached together after the Ticket Info.

Any ideas i can remove the Devices?

I just want the email to show the details only.

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