Hi all. I thought this was a checkbox somewhere but I can't find it. I want to send a reply to people outside our domain when they create a ticket by email. So, joeschmo@gmail.com sends an email that creates a ticket, he should get a confirmation that the ticket was created. How do I set this up?
Taking it one step further, I do not want him to get ANY updates on the ticket until it's resolved. Is this possible as well?
Thanks