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Level 7

Direct external link to FAQs page(Web Help Desk)

I am trying to create a direct link to the FAQs page externally however the last part of the link (which are numbers) seem to change frequently, any help with this would be much appreciated.

7 Replies
Level 12

In the FAQ section

 

image.png

 

Move your mouse over the Preview arrow icon, right hand click and select copy Link / URL

you should see something like:

https://helpdesk.yourcompany.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/view?faqId=1

The number on the end is the FAQ number, change this to what ever the FAQ number you require..

 

regards

Chris

 

 

Thanks for the reply ,

I am looking for the overall page, not just the individual faq link 

 

Thanks,

Diamand

Can a category be added to the URL?

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No, I don't think you can do that.

 

But...

You direct link to a FAQ Number https://helpdesk.company.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/view?faqId=353

 

 

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Cool. Is there a way to do this with 'All Messages'?

0 Kudos

Sorry, I don't think that is possible

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