With release 11.2.0 there were quite a few known issues:
Known Issues:
- Sorting Delay on Assets – Ticket History tab. Using the Filter options in the ticket list view and selecting a request type, then editing the request type for a ticket results in the filtered list not updating immediately. Only an issue in this particular procedure.
- Unable to view survey results when time zone is set to Pacific/Pohnpei or Antarctica/Macquarie. Selecting a different time zone name with the same UTC offset corrects the issue.
- Asset Discovery – Installed Applications inaccurate using Absolute Manager discovery connections.
- WHD may become unresponsive after a scheduled restart. Workaround is to manually restart WHD.
- Changing the request type on a ticket removes the default email recipients for the associated tech group. The workaround is to manually select the ticket recipients when you change a ticket’s request type.
- Custom logos not rendering on HTML e-mail.
- Restricting access to child ticket request types causes the parent request types list to be blank, eliminatining the ability to retrieve child request type.
- The Check/Uncheck All check box does not work for tabular reports with more than 50 items.
- Reports showing Tickets by Week intermittently will show incorrect week dates.
Did those issues become resolved in 11.2.1?
All I see for known issues on 11.2.1 is
Bugs Fixed in this version:
- The Admin Guide link on the welcome page now links to the correct documentation.
- Fixed a significant memory leak that could affect Web Help Desk performance.
- Fixed an issue that could create blank ticket notes in email update notifications.
Known Issues:
- On Windows 8, Web Help Desk does not automatically start after installation. You must manually run whd_start. For more information, see KB 4502.
Which is a strange known issue being that Windows 8 isn't even a server platform.