Is there a way to set the default columns in the tickets for all techs? We wants certain columns to be up by default for all tech's when they login
Apart from a custom development/database change, the Default Column Set is not configurable. Each Tech will need to create their own custom Column Sets.
Column Set |
Tickets > My Tickets > Column Set |
Set of columns to display. Use the pencil icon to edit or delete the currently selected set. Use the plus icon to add a new column set. |
Regards,
Isaiah Carriere
Web Help Desk Consultant
Adeptec: SolarWinds Training and Professional Services
○ LinkedIN: Adeptec
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You can help by voting up the feature request on Thwack:
The request has been around for a few years, but every vote helps.
Regards,
Isaiah Carriere
Web Help Desk Consultant
Adeptec: SolarWinds Training and Professional Services
○ LinkedIN: Adeptec
○ Facebook: Adeptec
○ Twitter: @Adeptec
How can this be done in the database. A request that has been open for 6 1/2 years and still not even implemented makes no sense. You would think that at the Admin Level you should be able to set that or even better yet setup some default views that you can "Share" with other techs (similar to what you can do with Advanced Search Queries for assets.
So for any of those people still trying to figure out how to do this I am updating this to show what I was able to find. Keep in mind I have NOT tried to actually change the "default" named column sets I was able to duplicate my custom created view and then force that view to other techs.
I am currently using the trial version 12.6 with the embedded PostGres DB on a Windows Server machine.
*** Before changing anything here I would highly suggest you backup your database first. ***
This seemed to work for me and at that point you can just have the techs select that new view from the drop down if it doesn't change the next time they login.
Hope this helps others. As I said I haven't tried to change the "Default" rows, but this would be the place to do it.
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